Frequently Asked
Questions

HOUSING:

Q: I don't have a job and have no place to stay, can you help me?

• You can seek shelter at our MUST Hope House emergency shelter.


• Our Workforce Development team can help you find employment.

DONATIONS:

Q: Where is your Donation Center?

• 1280 Field Parkway, Marietta, GA Hours of operation: Tuesday - Saturday,
  9 - 5 p.m. Please pull under the portico to unload your donations.

Q: What types of items do you accept?

• We accept unexpired food (unopened, wrapped) clothing and shoes (clean & gently used) housewares, dishes, new undergarments, new socks, toiletry items, cleaning supplies, feminine hygiene products, blankets, towels, linens, books, back-to-school supplies, new unwrapped toys for our Toy Shop, appliances (working), sports equipment and small household items.

Q: Do you accept homemade food products?

• We are unable to accept homemade food.

Q: Do you pick up donations?

• At this time we are unable to pick up donations.

SHOWERS

Q: I am currently living in homelessness, but would like to take a shower. Can you help?

• If you are unable to get into the shelter program, showers are available for men Tuesday, Thursday and Friday 10 a.m. - 12:30 p.m. and women on Monday and Wednesday 10 am - 12:30 pm.

VETERANS ASSISTANCE

Q: Do you provide housing for veterans

• The Veteran's Supportive Housing Program is a HUD-funded program serving male and female veterans who have experienced chronic homelessness and also live with disabilities. Veterans are referred through various avenues, other service providers that serve veterans and shelters including MUST's Hope House. The program has 18 beds specifically dedicated to veterans, although veterans are also served in the Cobb and Cherokee Program. Those interested should complete an application packet and secure the required documentation. When we have open beds, qualifying applicants are interviewed by the Supportive Housing Team to determine the program's ability to successfully support that individual.

Q: What type of assistance do you provide veterans?

• The program is designed to support individuals in their journeys to regain control of their lives and move forward towards housing stability and enhanced levels of self-sufficiency. This is achieved by working individually with residents by actively participating in his/her medical and mental health support, substance abuse recovery, goal setting, money management and daily living skills. Veterans are eligible for all services MUST offers.

Q: Where is the MUST Hope House Emergency Shelter?

• Our shelter is located at 1297 Bells Ferry Rd, Marietta, GA 30066

Q: How do I get to the Hope House?

• If you don't have transportation, the facility is on the bus line, Cobb County Transit bus #45. Marta does not come to Cobb County, so if you are coming from outside Cobb County, you need a ride as MUST cannot provide transportation.

Q: How can I stay at the Hope House?

• Space is limited and is offered on a first come first served basis, depending on availability. The priority is given to families and returning prospective guests (from the day before). The intake hours for the Hope House are
  11 a.m. - 2 p.m. Call the shelter at (470) 713-5017 during those hours.

Q: What happens if you run out of space at the Hope House?

• While we wish we could accommodate everyone, if MUST is full, appropriate referrals will be made.

Q: How many people can the Hope House accommodate?

• The shelter sleeps 136 people. This includes 10 family rooms.

Q: What are the requirements to stay at the Hope House?

• You must have a photo ID and if you have children, either a social security card or birth certificate is needed for each child.

Q: What if I have medical issues? Can I still stay at the Hope House?

• The Hope House is not equipped to accommodate guests who are medically fragile, so please speak with a medical professional about respite care options.

Q: Do you allow sexual offenders at the Hope House?

• No

Q: How long can I stay at the Hope House?

• You may stay at the shelter for a maximum of 30 days. Extensions may be available in certain circumstances.

Q: Am I allowed to have visitors at the Hope House?

• Unfortunately, our program can only accommodate our guests.

Q: How can I get a job while I'm staying at the Hope House?

• The Hope House has its own Workforce Development program to help people find jobs.

Q: Who should I contact for information about the Hope House?

• Keo Buford, kbuford@mustministries.org

Q: I have no money to eat and need a free meal. Can you help?

• Our Loaves and Fishes Community Kitchen offers a free noon meal Monday thru Friday to anyone who is hungry and in need. You should arrive no earlier than 11:30 to wait in line for the noon meal and will need to leave the Hope House campus by 1 p.m.

Q: I have no money for groceries for my family. Can you help?

• Groceries are provided at program services locations in Canton, Marietta and Smyrna for families who are struggling financially.

Q: How often can I get groceries?

• Four times a year.

Q: How often can I get Breads and Sweets?

• Daily

Q: What do I need to provide to get free groceries?

• Please check our page, What You Need to Bring to receive services from MUST.

Q: Who should I contact if I want to provide a meal at the community kitchen?

• Contact Keo Buford, kbuford@mustministries.org, (678) 218-4531, to schedule meals.

Q: I would like to volunteer with my small children. What programs do you have available?

• We love for families to get involved with MUST! This link provides at-home projects popular for families with young children.

Q: My school, church, group or organization would like to volunteer by having a food drive. Do you have instructions?

• To host a food drive, you can download the Food Drive flyer to learn more. If you need a flyer to distribute for your food drive we have two currently available. One asks people to bring food. The second indicates if they bring food they get something in return.
• * Other great ways for groups to support MUST include volunteering at the Donation Center or prepareing and serving meals at the Loaves and Fishes Community Kitchen.

Q: Can I just come by one of your locations to volunteer or do I need to sign up first?

• All volunteers must go through an orientation so it's best to fill out the online form first and someone from the volunteer department will contact you.

Q: Who can I contact for other questions about volunteering?

• volunteer@mustministries.org

Q: What is the minimum age for volunteering?

• Volunteers should be 18 or older. We have some great opportunities for children age 10-17 to serve if accompanied by a parent or chaparone. Please check the volunteer page for a description of volunteer positions. Shelter volunteers must be 21 or older.

Q: I have been living in homelessness for a while and I need new clothes. Can you help?

You can receive clothing from MUST Ministries when obtaining a voucher at the Hope House campus. These services are available Monday - Friday 10:30 a.m. - 12:30 p.m.

Q: Do you offer financial assistance?

At this time, we do not have funding for financial assistance.  To contact the United Way, dial 211, call (404) 614-1000 or text your ZIP Code and need to 898-211.